Havel Customer Survey

Customer Satisfaction Survey
Havel Service Department
Please rate our service on the following questions.

	*Fields marked with an are required.**

Your Name: *
Company Name: *


When you called for service were we:
Prompt
Excellent	Good	Average	Below Average	Poor
Courteous
Excellent	Good	Average	Below Average	Poor
Complete
Excellent	Good	Average	Below Average	Poor
Clear in our communication
Excellent	Good	Average	Below Average	Poor

Did we respond in a timely manner?
Excellent	Good	Average	Below Average	Poor

How do you rate our service personnel on:
Professional Appearance
Excellent	Good	Average	Below Average	Poor
Courteous
Excellent	Good	Average	Below Average	Poor
Knowledgeable
Excellent	Good	Average	Below Average	Poor

How was our overall performance during the service call?
Excellent	Good	Average	Below Average	Poor

How well did the service personnel communicate to you the work performed and/or any additional work that needed to be done on a return visit?
Excellent	Good	Average	Below Average	Poor

How was our follow-up communication after the service call?
Excellent	Good	Average	Below Average	Poor

How would you rate us overall?
Excellent	Good	Average	Below Average	Poor

We welcome your comments: